c) Change support
In the context of the closing of the Orlon manufacturing operations, a useful approach to the problem would be constituted by the action research. This type of research specifically implies that the individual assesses the situation, but in doing so, also seeks solutions to resolving the problem (Saunders, Lewis and Thornhill, 2009). This type of research combines the theoretical stance with the practical stance. Through its lenses then, the following steps would be implemented:
Assessment of the means in which the stakeholder perceive the change
Redesign of the means in which change is handled in order to ensure that it is understood and embraced by as many stakeholder categories as possible.
d) Fictional change
An important change which could impact DuPont is represented by the need to entirely replace the technological system. Such a change would generate employee reticence due to the elements of novelty, but also as a result of the additional complexities generated.
Under the appreciative inquiry approach, it would be necessary to identify the sources of reticence and gradually address them. Under the problem solving approach, the change strategy would be implemented and any potential resistance would be resolved throughout the implementation process.
It is at this stage believed that in this scenario, the appreciative inquiry would be more beneficial as it would identify and address the cause, whereas the problem solving approach would implement the change and only address the effects of the reticence, rather than the causes themselves.
Blecker, T., 2005, Information and management systems for product customization, Springer
Saunders, M., Lewis, P., Thornhill, a., 2009, Research methods for business students, 5th edition, Pearson Education