In this context then, it is more important for the manager to possess a wide array of purposeful and relational skills. These will help him / her envision the organization and as such set the basis of a strategic effort through which the firm would come to attain its objectives. Also, at the specific level of relational skills, these help the manager interact with all stakeholder categories within and outside the company. For instance, the manager has to interact with the employees, to mitigate conflicts, to ensure the staff members are motivated and performing at the maximum levels. Then, the manager has to ensure that the customers are listened to and their needs are served. Also, the manager has to ensure that the demands of the general public are listened and integrated. An organization will not be able to attain its objectives unless it has the support of the employees, the satisfaction of the customers and the acceptance of the public.
In this order of ideas, the purposeful and relational skills trump the technical ones.
The conclusion which has been reached indicates that the managerial act, similar to the every day life, is an ongoing process in which the most important requirement is that of efficiently interacting with those around. History has continually presented the population with individuals who possessed all categories of skills and who as such managed to attain great skills, such as Mahatma Ghandi or J.F. Kennedy.
McPhail, T.L., 2006, Global communication: theories, stakeholders, and trends, 2nd edition, Wiley-Blackwell
Vaill, P.B., 1996, Learning as a way of being: strategies for survival in a world of permanent white water, Jossey-Bass.